Who's Actually Running This Place
Four people, four departments, one rule they all follow: nothing at this resort gets less attention than the suite you booked.
Colette Warring
Thirteen years running hotels across the Midwest before landing here, now overseeing everything from housekeeping to the front desk.
Jonas Marchetti
Answers for all four kitchens, and keeps a running list of Iowa and Nebraska farms he sources from directly.
Priya Anand
Built the treatment menu herself, drawing on a background formulating botanical skincare before moving into spa direction.
Garrett Buell
The person you're actually talking to when you call about check-in, a dinner reservation, or an event on property.
Feedback Doesn't Sit in an Inbox Here
Department heads sit down every week and go through whatever guests have flagged, property-wide. Slow service by the pool one weekend, a recurring complaint about a dining room — it gets handled the same week it comes up, not filed away until the season winds down.
Ready to Let Us Handle the Details?
Book your stay and our guest services team takes it from there, right down to your dinner reservation.